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Guide: Create & Manage an Availability Status

Follow the steps below to create Allocations or Locks

Create an Availability Status

  1. Go to the Events page and select your Event

  2. Click the Availability tab

  3. Select the Venue Plan you'd like to create a Status for

  4. Click New Status

Select Seats on your Venue Plan

  1. Click on individual seats

  2. Or select multiple seats by holding shift on your keyboard, and you can use the Paintbrush to drag across rows or areas of seats

  3. To remove any seats you have selected, hold shift + command (for Mac) or shift + control (for Windows) and you can use the Eraser to remove multiple seats

NOTE - on a Hybrid Venue Plan, an Availability Status can also be applied to Sell Together and General Admission Block spaces, not just individual seats.

Learn more - Guide: Sell Together & GA Blocks (Hybrid Venue Plans)

Add Details

  1. Availability Status Name

  2. Colour - select using the colour chart

  3. Channels - which Channel does this Availability Status apply to?

    • Seats only available to selected Channels - this will create an Allocation of those seats to the Channels you have selected

    • Seats not available to selected Channels - this will create a Lock, locking the seats from your chosen Channels

  4. Advanced Settings - optional, set an activation and/or deactivation schedule

    Screenshot 2024-01-04 at 13.14.12.png

  5. If your Status is an Allocation, you can also add the following:

    1. Tags - limit the Availability Status to Customers with a specific Tag. You may want to use this for your Access Customers

    2. Discounts - select a Discount from the dropdown to connect the Availability Status to

      NOTE - you will need to make sure that the Discount is also linked to the Performances you want to attach the Availability Status to

    3. Seats should remain open to all channels? - if you'd like this Allocation tied to a Discount yet remain open to other Channels, tick this box

      Screenshot 2024-08-30 at 16.48.20.png

  6. Click Save Availability Status

Learn more - Guide: Allocate Seats to Access Customers

Edit or Delete Status

  1. Click the pencil icon on the Venue Plan Availability list

  2. To see seats currently attached to the Availability Status, click on the Status on the right-hand side and the seats will flash blue on the Venue Plan

  3. Make changes and click Save Availability Status

Assign Availability Status to Performances

Multiple Performances in Bulk

  1. Select the Performances tab on your Event

  2. Use the Filter bar to find the Performances you want to assign the Status to and tick the box next to them (you can click the top-left box to select all the Performances on that page)

  3. Select the 3 bars icon on the Action Bar

    NOTE - the Select all function on the Action Bar will not work when assigning an Availability Status, as we can't guarantee that you have picked the same Venue Plan across all Performances. However, you can still select all Performances on a page by clicking the box in the top-left of the Performances page.

  4. Select your Availability Status from the pop-up

  5. Click Apply to Selected Performances and Submit

Individual Performance

  1. Select the Performances tab on your Event

  2. Click Manage on the Performance you want to add the Availability Status to

  3. Scroll down and click Edit Availability

  4. Click Add

  5. From the pop-up, select the Availability Status you want to add

    NOTE - if, after assigning to Performances, you edit an Availability Status via the Venue Plan Availability list, then you will need to re-assign it to Performances. This is because you will have made changes to the original Availability Status, not the Performances attached to it. See below for how to make changes per Performance.

Edit Availability Status per Performance

  1. Select the Performances tab on your Event

  2. Select the Performance you want to edit the Availability Status for

  3. Scroll down to the Availability section and click Edit Availability

  4. To make updates to a particular Availability Status, click on the Status on the right-hand side to highlight the seats attached to it

    NOTE - it is important you do this before adding or removing any seats, just to ensure you edit the correct Status

  5. Select seats on the Venue Plan - either click on individual seats or select multiple seats with the Paintbrush

  6. Once you've selected your seats, click the + icon on the right to update the Status on that Performance

  7. If you want to remove a Status completely from a Performance, click the bin icon on the Status

You can also do this via the Box Office page.

Learn more - Guide: Change Seat Availability in Box Office

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