What User Roles are in Line-Up?
System Roles
You can invite your team members to join your Organisation as one of the following:
Owner - has full access to all data
Admin - full access to data but cannot edit the Owner's Role
Box Office - access to Box Office and Transactions pages
Box Office Admin - access to Box Office, Transactions and can allocate, reband and change seat types
Finance - access to Reporting only
Custom Roles
The Manage Roles feature is available to Users with the Owner or Admin System Role.
Owners and Admins can define and manage Roles directly within the Line-Up Dashboard. Rather than relying on the fixed set of System Roles, you can create Roles tailored to your Organisation's operational structure, configuring exactly what each Role can see and do.
Learn more - Guide: Manage System & Custom Roles
FAQs
Can I restrict a User's access to certain Purchase Flows?
Can I restrict a User's access to certain Purchase Flows?
Yes, in the Settings menu, under User Restrictions > Access Limits.
NOTE - this will restrict what data the User can see. So if you lock a User to a certain Purchase Flow, they will then only be able to see the Events and Channels connected to it, along with Transactions that have only been made through the Channel(s) connected to that Purchase Flow.
Go to Settings > Access Limits, under User Restrictions
Click Create Access Limit
Enter the User's Name or Email Address
Click the toggle next to Would you like to restrict their access to certain purchase flows?
Select the Purchase Flow from the dropdown and click Apply
I have invited Users but their link isn't working.
I have invited Users but their link isn't working.
This may be because:
The link was sent over 7 days ago, in which case it will no longer be valid. Click the 3 dots next to the Invited User in your Team Members list and choose Resend invitation.
The browser is in incognito/private mode - the link will only work in a regular browser.
Their password is not long enough - it must be a minimum of 12 characters.
If you no longer want that person to join, use the same 3 dots menu and choose Revoke invitation.
Learn more - Guide: Manage System & Custom Roles
Why can Box Office Users see more menu items than before?
Why can Box Office Users see more menu items than before?
Since May 2026 the left-hand navigation menu is permission-driven, so it shows every page a User's Role gives them any level of access to.
Pages a User only has Read access to will appear in the menu, but they will not be able to make changes there. If you want to remove a page from their menu entirely, set that permission to None on their Role.
Learn more - Guide: Manage System & Custom Roles
A User cannot log in.
A User cannot log in.
If they already have an account and their password is not working, please ask them to click Forgot Password on the login page and they can reset their password.