1. Email History via Customer profiles:
a) Go to the Customers page and click on a Customer to see their profile
b) Scroll down to Email History section at the bottom of the page to these columns:
Email Template Name
Subject - title of the email
Entry Created At - when the email was triggered, i.e. just after the Order was created
Scheduled / Sent - the send time of the email. If it was scheduled to send at a particular time, then it would be a different date and time to Created At
Status - this shows whether it has been successfully delivered or not. Hover over the i icon to see the most recent details sent or open details
Opens - how many times the user has opened the email
Clicks - how many times a link in the email has been clicked
c) For each Email, click the 3 buttons icon on the right to see the following options:
Resend Email - this will create a new email send that will appear in the list
View Order - this will take you to the Order page where you can view and manage the order
View Email Template - this will take you to the Email Template that was sent, where you can make any edits that you'd like
d) If an email has been resent, then you will see which User has sent it by hovering over the person icon between the Created At and Scheduled/Sent columns
e) Click See more Emails below the list to see all emails sent to this customer. This will take you to the Email Audit page, where you can then remove the Customer filter to see all emails sent to all customers (see step 2 below)
2. Full Email Audit via the Tools page:
a) Go to the Tools page on the left hand side and click Email Audit
b) On the Email Audit page, you can see all emails sent to customers
c) Click the Filter button in the top right to filter emails sent by:
Created At - select between is after, is before and is between and your date and time options for when the email was triggered
Sent At - the same options as above but for when the email was sent
Customer - select from dropdown or type customer's name
d) For each email, click the 3 buttons icon on the right to see the following options:
Resend Email - this will create a new email send that will appear in the list
View Customer - this will take you to the recipient's Customer profile, where you'll be able to see their particular Email History (see step 1 above) as well as Order History, Opt-In History and Customer details. See here for more info about Customer profiles
View Order - this will take you to the Order page where you can view and manage the order
View Email Template - this will take you to the Email Template that was sent, where you can make any edits that you'd like