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Overview & FAQs: Email & Ticket Templates

Follow the steps below to create an Email Template

Guide: Create an Email Template

Follow the steps below to create a Ticket Template

Guide: Create a Ticket Template

Overview & FAQs: Merge Tags

Follow the steps below to add Merge Tags to Templates

Guide: Add Merge Tags to Templates

Full List of Merge Tags

Example HTML Templates

Follow the video to add URL links to Templates

Hints & Tips: Add a URL Link to Templates

Follow the video to add ticket-specific text to your templates

Hints & Tips: Ticket-specific text in Templates

Creating Email and Ticket Templates using HTML

Email & Ticket Templates

Create a custom design with text, images, and links

Contact Support

Find answers and get help from Intercom Support and Community Experts

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