Create a new Ticket Template
Go to the Tools page on the left-hand side
Click Templates, then the Ticket tab, and finally New Ticket Template
Add Details
Name - for internal use
Ticket Template Description - for internal use
Template
Enter your HTML template
Use the Template box on the left-hand side
Use Merge Tags to pull information directly from Line-Up
Check how it appears to the Customer in the Preview box on the right-hand side
Click Submit Template
Learn more - Full List of Merge Tags, Overview & FAQs: Merge Tags
Edit Template
If you need to make changes, click Manage on the Template list
Click Edit to make changes and then Submit to save
Archive a Template
Click the Manage button
Click the Archive button in the top right
If the Template is not attached to any live Delivery Method, you will be able to Archive the Template
Accessing Archived Templates
You can still access Archived Templates via the Filter button
This will change the table to only show Archived Templates - noted by the Archived label next to the Filter button
Unable to Archive - Dependencies
If the Ticket Template is attached to the Print Rules of an Event or Product, you'll see a list of them (Dependencies) in the pop-up
In order to Archive, you'll need to remove it from those Print Rules. Each Dependency has a hyperlink that will take you directly to its page
Once removed, you can click Refresh List to be able to Archive the Template
NOTE - Removing the Ticket Template from a Delivery Method's Print Rule means that it will not attach for any future sends. You should only remove this Ticket Template at the point you no longer want it to be attached to Emails sent from that particular Delivery Method.
Restoring
Find the Archived Template using the Filter button and click Manage to open it
Click Restore in the top right
