We are introducing the ability to apply a discount based on the basket value. This is in addition to the current functionality which support discounting the individual items in the basket.

Step 1
Selecting 'Discounts' form the left side navigation menu in Dashboard, a new 'Baskets' option is available.

Step 2

On selecting 'Basket', you will see the searchable list of Basket discounts that are available, as well as an option to 'Add New Basket Discount'.

Step 3

On selecting to add a new discount, you are given the opportunity to name the discount before clicking 'Submit' to create it.

Step 4

Once created, the basket discount can be configured. Archiving is also available and a Basket discount can be archived only if it is not visible on any channel.

​Configuration options

Prices - Prices is where the discount amounts or percentages are defined. Click Add Rule to start building out the discount structure.

Each rule lets you define a basket value threshold and the corresponding reduction, as a fixed amount or a percentage. Rules are read top to bottom and the first match applies.

Visibility - The Visibility tab is split into three sections.

Channel Visibility

Select the channels where the discount will be available. With no channels selected the discount will not be visible anywhere.

Once a channel is selected, on sale and off sale date options appear for that channel. These are optional and can be used to control exactly when the discount opens and closes on each channel.

Apply to Channels

Toggle this on to have the discount automatically applied to orders placed through the selected channels, without requiring a coupon code. When set to No, a coupon code must be entered for the discount to apply.

Visibility Rules

Define inclusion or exclusion rules for Events, Performances, or Products. Use the Apply Rule to dropdown to select the type, then configure the condition and value.

Coupons - In the same way as Item discounts, coupons can be create manually, generated, or uploaded with the same limitations. NOTE the coupon codes must be unique.

The Basket Discount coupon code is added as normal in Box Office, but the discount will not be applied until the Delivery Method is selected

Coupon Code input

Delivery Method selection

Discount applied once 'Continue' is clicked

NOTE - that the Basket Discount is shown in the basket in it's own section, and the item price is not changed

Similarly, when a Basket Discount Coupon is added to the online basket at check out, the coupon is accepted if valid, and the discount applied after the Delivery Method is selected. If there is only one Delivery Method, this is pre-selected at this step, and the discount applied.

Coupon Code added at check-out

Discount applied once the Delivery Method is selected

Behind the scenes, Basket Discounts are treated like an add-ons. In Reporting, this can be found using the Transactions report, with the field 'Add on Name'.

We now support self-service integration with Mailchimp, supporting their marketing API for post purchase email marketing.

Clicking 'Tools' in the left navigation menu, and 'Applications', when you select 'Add Application', the new Mailchimp option is available for selection:

Clicking 'Connect to Mailchimp' will redirect you to the Mailchimp log in page, once there and logged in, you will need to authorise Line-Up.

Once complete, you will be redirected back to Line-Up to complete the configuration. First step is to give the connection a name.

Which takes you to the screen to configure the field mapping. Select the Audience list from the dropdown

Step 2 will be populated with the mail merge fields that you have set up with that Audience list.

For each of the merge fields, select the Line-Up field that should be used.

Optionally, we can apply a Tag based on the event name. Select this in Step 3.

Once you're happy, click 'Submit' to complete the configuration. The details will be displayed.

From here, you can edit, or archive the application.

When looking at an event calendar or performance in Box Office, the venue name will be displayed alongside the event name.

In the Dashboard left side navigation panel, 'Orders' is being updated and renamed to 'Transactions'.

Clicking this, you will see an updated Transactions list.

Transactions List

The 'Expires At' and 'Completed At' columns will be removed, and replaced with new column 'Order Summary'. Additionally, the 'Status' column will be updated to improve transaction status visibility.

The filters work in the same way.

Order Summary - This will reflect the event name and performance date relating to that transaction. Where the transaction contains multiple events, a number will indicate the additional events, and hovering over the number will display what these are.

NOTE - Where a transaction contains multiple events, the event shown in the Order Summary will be the one that is displayed first in the basket when looking at the transaction details.

Lastly, if the transaction contains any products, the total number of products will be indicated below the performance date.

Customer Profile

The Transaction list found in the customer profile will also be updated to reflect these changes.

We have updated the way bulk channel changes are made from the event performance list. The new flow is more structured and gives you clearer control over which channels are updated and how.

The relevant article on Knowledge Centre can be found by clicking here.

Step 1

Select one or more performances and open the Channel On/Off Sale action from the bulk action bar at the bottom of the screen.

Step 2

You will now be asked to choose between two modes before making any changes:

Edit specific Channels - select one or more Channels and update their On/Off sale settings directly. Any Channels not included in your selection are left exactly as they are on the selected Performances.

Copy from existing Performance - use the full Channel configuration from an existing Performance as your starting point. The Channel list auto-populates from the Performance you select, and you can adjust individual settings before saving. This mode replaces all Channels on the selected Performances, it is not additive.

Step 3

The Channel On Sale/Off Sale dates can be updated, or indeed a Channel removed by clicking the '-' sign to the right of the Channel line.

Both modes include a review step so you can confirm what will change before saving.

This feature is available now in our preview environment, which you can access at https://preview.line-up.tickets/.

Please note that the preview environment runs on your live data. Any changes you make there will be applied to your live account immediately.

Two new fields are now available when building reports in the Orders Report.

You can fine the reports glossary in the Knowledge Centre by clicking here.

Tax Rate Name shows the name of the tax rate applied to the order.

Tax Rate shows the effective rate for that order, calculated from the actual tax amount charged and the ticket price. This may differ from the rate configured in your Organisation Settings, as that value can be modified independently of transactions already processed.

Both fields are available via Manage Fields in any Orders report.

Three new Fields are now available in the Performances Report, giving you greater visibility of how Barcodes were scanned at the door.

Barcode Scan Attempts shows the total number of times a barcode was scanned.

Barcode Redeeming Device Name shows the system name of the device that successfully redeemed the barcode based on the device configuration.

Barcode Redeeming Device Nickname shows the friendly name assigned to that device, also from the device configuration.

All three fields are available via Manage Fields in any Performances report.