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We have introduced support for form visibility based on transaction completion.

Once set, the applicable form will only be available to be filled out by the customer once the booking is complete.

Go to your Event page, click 'Settings' and 'Linked Forms' on the left side to find associated forms.

Click the form menu to see 'Manage Visibility'

Under the Rules section, 'Transaction' is now an option:

Currently, only 'Complete' is available:

Once set, the customer will be able to complete a booking online as normal, the form will not be shown in booking flow.

The 'success' page can be customised to include a link to the form for completion, in addition, this can be linked to in follow up emails using the appropriate event and transaction ID merge tags to create a deep link.

When the customer clicks the link, they will be taken to the Forms page for their order:

From here, the customer can complete their selection and click 'Submit' to complete the form input.

Once form selection is completed, the customer can return using the same link to make changes.

Any form data that is collected during the booking flow will also be displayed to the customer.

Example: Form data collected for one customer during the booking flow

This is currently tied to the web booking off-sale date and time. Once that date/time has passed, Forms will be locked. Any modification must be made via Box Office.

A further enhancement has been made to add labels for form inputs. This ensures alignment with Accessibility standards.

We now provide support for multiple images being added for an event, which will be displayed as an image carousel on the Event Information page in the online booking flow.

We have updated the Dashboard to enable the upload of images that can be used as an image carousel on the Event Information page in the customer booking flow.

On the Dashboard, navigating to the Event>Info, under the event image on the right, there is a new section to upload images for the Event Info Carousel:

Clicking 'Edit' will take to the upload area:

You can either drag your image files into the upload area, or click 'Browse to upload' to make your image selection:

For each image, you can add alt text for accessibility, delete the image, or move the image up or down in the list.

- Image must be a maximum of 1mb.

- The images will appear in the carousel in the order they appear on the list. Use the up/down arrow to modify the image position in the carousel.

Please contact Client Support if you want to activate this feature and make the Event Information page available in your customer booking flow.

Building on the External Integrations Self Service release 22 August, we’ve now extended reporting to include external integration data.

Click HERE for the External Integration User Guide.

Performance reports and Order reports now support:

- Transaction External ID

- Transaction External Type

We have introduced the ability for you to set up your own external integrations from the Dashboard.

When you have an event that is hosted on an external/3rd party system which you want to sell through Line-Up, rather than having to request the Line-Up team to set that up for you, this can now be configured and managed yourself! We do still need to make a change to your checkout, so do please contact Client Support for the first time you need to set up an external integration..

The event must be set up in Line-Up as normal, with the exception of performances and the price table, these changes will then be picked up when our integration system next runs a sync. This currently happens every three hours.

When you open the event in the Dashboard, and click on 'Settings', 'External Integration' is now available as an option on the left side. Clicking this will open the 'Create Integration' screen.

Once the integration is set up, the performances and price table will be imported and kept in sync with the external system. The price profile must still set up in Line-Up.

Any event that is set-up with an external integration will have a new connector icon shown with the event name for easy identification:

In addition, in the Order page, the Order Details section will have two new fields:

When an order is being refunded, seats were held until a confirmation is received from the payment provider.

We’ve made an improvement to how refunds are handled to speed things up for both you and your customers.

From now on, when a refund is issued, the transaction will still complete straight away as long as everything else in the order is valid. This means:

This change reduces delays and makes sure your inventory becomes available for resale as quickly as possible.

In the Box Office, we recently implemented changes to ensure the venue plan sized according to the screen, and to make the basket 'float', so that it was visible when scrolling. We have made a further update to reintroduce a visual count when using the select tool.

When using the paintbrush selection tool, as you select seats from the venue plan, the basket will show a blue circle on the bottom right to indicate the number of seats selected:

Once the variant is selected and the seats added to the basket, the number of seats in the basket appears in the upper right corner of the basket, with any more seats that are selected using the selection tool appearing again on the bottom right:

Once added to the basket, if you deselect seats, they will show as a negative number in the bottom right to indicate that they will be removed.

We have made some further changes to the event listing page. The venue name will now show alongside a 'location' icon:

Additionally, the event short description in the event configuration, will also be shown in the event listing:

We have started a programme of enhancements for the basket in box office. We are rolling out the enhancements over the coming weeks. This week, three changes have been made:

Venue seat plan size

When in the Box Office, the venue plan/seat map would often be larger than the screen size in use. We have now made this more dynamic so that the venue plan will now display on the screen without needing to scroll.

The 'floating' basket

We have also update the basket in the box office. Before, when you had to scroll the screen, the basket icon would also scroll out of view. We have made the change to make the basket icon 'float', and remain in view as you scroll down the screen.

NOTE: An issue has been reported that the basket no longer updates dynamically when seats are being selected. This is currently with the team to resolve.**

The final change with the basket this week has been to update the totals that are shown. The top line 'Gross' amount has been updated to display as the total price for the seat, including outside adjusters. On expanding the line, you will now see the breakdown to include the 'face value', along with the adjusters.

We are also in the process of enhancing form usability. The first change we have introduced is Visibility rules for forms.

When linking forms to an event, you are now able to set their visibility by price band and variant.

One the event settings, selecting 'Linked Forms', clicking on the three dots on the right side of the form, you will now see an option 'Manage Visibility'

Selecting this will display the 'Manage Visibility Rules' screen.

The Rule drop down will allow you to select when to apply to the Price Band or the Price Variant:

Lastly, select how to match on the Price Band or Price Variant:

Once the rules are completed and saved, only customers that match the criteria you have defined, will be presented with the form for completion.

We have enhanced the event listing page to incorporate a user friendly image.

When the event listing page is displayed, this has been updated to show the event image that has been uploaded for the event. This improves the displayto make it more engaging:

NOTE - There have been a number of customer requests for the addition of the performance date to this page to further improve engagement, while also supporting a 'sort' option.

The addition of dates does require further investigation. As an interim measure, we will be incorporating the Event short description in the event tile so that this type of detail can be communicated. This will be in an upcoming release.

We have made the performance level internal notes available as an eMail merge tag.

When you need to communicate performance specific information to customers booked for that performance, any formatted text or hyperlink that you add to the specific performance can now be sent via email using the new merge tag, PERFORMANCE_INTERNAL_NOTES in the ticket loop.

When you open a selected performance, click 'Edit'

Scroll to the bottom to fine the internal performance note:

The note can be updated here. This information will not be shown to the customer anywhere else.

On viewing the performance list, you will see the 'note' icon, the information will also display when you hover over the icon:

Example use of the new merge tag:

We have completed testing and are ready to release some updates to the performance transaction list.

When navigating to a performance and clicking to view the transaction list,

the following updates will be made:

- Update to the status icon for each line item,

- The addition of 'Search' against the first and last name,

- The addition of 'Sort' on the last name.