Go to the Channels page

Create a new Channel for the Agent

Go to Settings > Payment Methods

Select the Payment Method that you use for Customer payments at Box Office, e.g. Adyen/Stripe

NOTE - this must have MOTO payments enabled to be able to use in Box Office.

Edit this Payment Method and add the Agent Channel.

Click Submit to save

Go to the Tools page and select Delivery Methods

Either create a new Delivery Method for the Agent and add the Agent Channel or add the Channel to an existing Delivery Method

NOTE - this Delivery Method must be set up for the Customer to receive emails/Tickets directly

If the Agent is charging a commission, go to the Tools page and select Adjusters

Create an Inside Adjuster and add their Channel to it

You'll then need to add this to your Event's Price Table

Go to your Event and add their Channel to the correct Performances

Add Channel to the correct Variants on the Event Price Tables. Right-click on the Variant and select Manage Channels

If there is an Inside Adjuster for this Agent, add the Adjuster to the correct Variants. Right-click on the Variant and select Manage Adjusters

When you are ready for the Agent to have access, add the Channel to the Event Info page

In order for the Agent to put Transactions through using Line-Up, they need a Line-Up User with a Role

Go to Settings > Team Members

Click Invite user

Enter the email address of the Agent and select the Role they will be given (Box Office, Box Office Admin or a Custom Role), then click Invite

If you want to restrict their access to a specific Purchase Flow, go to Settings > Access Limits, click Create Access Limit and assign it to this User

Learn more - Overview & FAQs: Purchase Flows

The Agent will receive an email where they can set up their Line-Up account and then start using the system. The invitation is valid for seven days; to resend or revoke it, click the 3 dots next to the Invited User in the Team Members list