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Can I change Channel or Purchase Flow when editing a Reservation?

Updated over 3 months ago

Yes, either when making a Reservation or editing a Reservation after it has been saved.

1. Making a Reservation

a) Once you've started a transaction and want to change Channel/Purchase Flow, click Settings in the top right corner

b) On the pop-up you can then change Purchase Flow and Channel

NOTE - You can only use a Box Office Purchase Flow when editing transactions.

2. Editing a saved Reservation

a) Click Edit Transaction in the top right of the Order page

b) On the pop-up you can then change Purchase Flow and Channel

NOTE - You can only use a Box Office Purchase Flow when editing transactions.

If your Reservation is using an Online Checkout Purchase Flow then you must select a new Purchase Flow to use.

If your Reservation has a Payment Link, then you will need to create a new one on the Order page once you've changed Purchase Flow and finished editing the Reservation.

Learn more - Payment Links

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