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Guide: Change Seat Types in Box Office (Reserved Seating)

Updated yesterday

1. Go to Event and Performance

a) Go the Box Office page and select the correct Channel and Purchase Flow in the top-right

b) Click on your Event

c) Select the Performance you want to change Seat Types for from the calendar

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2. Go into Seat Type mode

a) Scroll down to the pricing legend bottom of the page

b) Change from Add to Basket mode to Seat Type mode by clicking the seats icon in the bottom far right

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3. Select Seat Type

a) Zoom in on the Venue Plan to focus on seats

b) Click on a Seat Type in the price legend. If there are already seats with that Seat Type, the Venue Plan will highlight just those seats

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NOTE - You can only select one Seat Type at a time on the legend when in this mode, but you are still able to add different Seat Types to various seats. See below for further instructions

4. Select seats

a) Select seats by holding the shift button on your keyboard and bringing up the Paintbrush icon

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b) While still holding down shift, click and drag across seats with the Paintbrush

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c) To remove any seats you have selected, hold shift + command to bring up the Eraser icon

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d) While still holding shift, click and drag with the Eraser to deselect any seats you've highlighted

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e) Once you've selected your seats, let go of shift to release the Paintbrush and they will be updated with their new Seat Type

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5. Want to sell some seats?

a) Go back to Basket mode

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b) Select your seats with the Paintbrush and add tickets to your basket

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