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Guide: Create & Manage an Item Discount

Follow the steps below to create an Item Discount, set its Coupons and Visibility, and link it to Performances

Create a New Discount

  1. Go to the Discounts page on the left-hand side

  2. Click New Discount

Add Details

  • Name - the label that shows on Discount Reports. This is different to the Coupon Code that Customers enter

  • Description - for internal use only, this will not be shown to Customers

  • Tags - for internal use only

Discount Rate

  1. Select either Percentage or Fixed (i.e. £10 off the price)

  2. Enter the amount to take off

    Screenshot 2024-01-10 at 15.27.13.png

Coupons

  1. Select an option for Coupon Code creation:

    1. Manually create codes

      1. Name of code - the code Customers will enter to apply the Discount

      2. Limit the number of times this coupon can be used? - this is the number of Transactions, not Tickets

      3. Start Date / Time (optional)

      4. End Date / Time (optional)

      5. Manually enter as many Coupons as you would like

    2. Generate codes for me

      1. How many codes do you need? - automatically generated

      2. Limit the number of times this coupon can be used? - enter the number of times each Coupon can be used

      3. Start Date / Time (optional)

      4. End Date / Time (optional)

      Screenshot 2024-01-10 at 15.33.49.png

    3. Upload codes

      1. Download our Coupon CSV Template

      2. Create codes on the CSV spreadsheet and save

        NOTE - if you are using Excel on Windows, save the file using the Macintosh CSV option, as shown below:

      3. Drop the file or browse to upload

        Screenshot 2024-01-10 at 15.35.01.png

  2. Click Submit to save the details

Manage Discount Visibility

  1. Click the Visibility tab

  2. Channel Visibility - click Edit on a Channel

  3. On the pop-up, select a Visibility Start and End Date from the following options: Never, Always or Specific date and time

  4. If you'd like to automatically apply discount to channels, select the toggle and click Update

    Screenshot 2024-01-10 at 15.51.31.png

    NOTE - if this option is enabled, any purchases made through the selected Channels will automatically see the discounted price, which they can select at Box Office.

Performance Linking

Once the Discount is created and is on your Price Table, it will be available for all your Performances for the Channels it's been enabled for. If you want to limit it to specific Performances, follow the steps below.

NOTE - when creating new Performances or different Events and you want the Discount to be available, you'll either need to repeat the process below for those Events or remove the Discount from all Linked Performances.

  1. Select the Performances tab on your Event

  2. Use the Filter bar if you're looking for specific Performances

  3. Select the Discount Link icon on the Action Bar

  4. Select your Discount from the dropdown

  5. Select Link to Selected Performances or Remove from Selected Performances and click Submit

  6. To see linked Performances, go back to the Discounts page and select your Discount

  7. Select the Visibility tab and scroll down to Linked Performances. You will then see the list of Performances that have been linked to the Discount

  8. If you'd like to unlink an individual Performance, click the red bin icon next to it

Learn more - Guide: Link Discounts to Specific Performances

Coupon Codes

  1. Click the Coupons tab

  2. You can do the following:

    • Manage and Edit a Coupon - e.g. to change the Code, the number of times it can be used, or the Start Date/Time and End Date/Time

    • Archive a Coupon if you wish

    • Download a CSV of linked Coupons for a Discount by clicking Export Linked Coupons

    • Add Coupons - choose from the three Coupon creation options to add new Coupons to the Discount

Learn more - Guide: Add Discounts to Prices, Overview & FAQs: Discounts

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