We are introducing changes to how Price Bands are presented in the Online Booking Flow:

When you have a price table set up with multiple price bands that are at the same price point, colour and band settings, these will now be combined into a single price band filter that is seen when viewing a performance in the online booking flow. This will happen automatically, no action is required,

Example

The following price table has been set up with three similar price bands: Post, Post2 and Post3.

Each price band has the same price, and the same band colour has been applied,. Price bands Post and Post3 also have Band Descriptions configures in the Band Setting.

When a performance for this event is viewed in the online booking flow, the price bands that are a match are combined into a single price filter at the top of the page:

In this example, two of the price bands have been combined, with the third show separately due to the absence of the band description.

When the band description is added, all three price bands will be combined:

We now support the display of price bands that are 'sold out' in the price band legend. When all seats in a price band are sold, the price band can be shown in the price band legend, greyed out and unselectable. The hover over text will show 'sold out':

When on mobile, the 'sold out' text is displayed on tapping the price band.

Note - Please contact the Client Support team if you want to activate this feature.

'All' price band filter button

We are implenting a new 'All' button that sits alongside the price band filters at the top of the selected performance. When the customer has selected a price band and the relevant seats are highlighted, the All button can be tapped or clicked to remove the filter and display all seats in the venue plan.

You can now archive custom roles that you create in your organisation.

When logged in with a role with the appropriate team management permissions, clicking Settings > Manage Role displays the list of system roles as well as any custom roles that you may have created:​

Clicking on a Custom Role will open that role details and associated permissions. A new Archive button is available that will archive the selected role:

On clicking Archive, we will verify whether that role is assigned to an active user in your organisation. If the role is assigned to a user, you will see a dependency error pop-up detailing the update needed before the archive action can be completed:

Clicking the link will open your Team Member list filtered by that Custom Role. Once the dependency is resolved, the pop-up can be refreshed and the role archived.

The Manage Roles table now has a filter that you can use to display archived roles. When selected, an indicator is displayed at the top of the table as a reminder that you are looking at an archived list:

When you select a Custom Role from the archived role list, the option to restore the role is displayed:​

Once you select Restore, you will see a confirmation pop-up, selecting Restore in this pop-up with return the Custom Role to the active roles list.

Click here for the Knowledge Centre article.

You can now duplicate an event from the Events list. When you view an Event list in your organisation, if you have the edit permissions to create an event, a new Copy Event icon is now available.

When you need to create a new event that needs to leverage core elements already configured on another event, you can select Copy Event to create a duplicate, while choosing which event elements you want to copy.

On clicking Copy Event, a new Duplicate Event drawer will slide out from the right side of your screen:

All of the Event > Info elements from the source event copied by default, There are parts you can override in the copy process.

Key parts of the Duplicate Event drawer:

Once you have verified the data for the target event, click Start Copy. The copy will start and the drawer will update with a copy status tracker:
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Any errors during the copy process will be indicated here for you to address in the new event. Once the copy is complete, you can either close the drawer to return to the event list, or click 'Open new event' to display the event you have just created:

The Duplicate Event process will not copy Performances or Availability. These must be created manually in the target event.

For Reach customers, when duplicating an event with an External Integration, the integration configuration is not copied. This must be added to the new event once the duplication is complete. Go to Event > Settings > External Integration to add the 3rd party system details.

When you want to create a link to an online purchase flow using Link Builder, issues are often encountered in the case where you have multiple events with the same name, across multiple venues.

You are now able to filter the event list by the Venue Name.

In Link Builder, when you select Link to a specific Event or Performance, and click in the Select drop down, just start typing the Venue Name, and the event list drop down will be filtered: