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Guide: Import External Barcodes

Follow the steps below to import external Barcodes

NOTE - the Import Barcodes feature allows you to import external Barcodes for an Event, i.e. if you have sold Tickets through a third party and they are not using the Line-Up Barcode.

This means that there must be Transactions for your Event on Line-Up, as the system imports Barcodes onto existing Tickets.

Import External Barcodes

  1. Go to the Tools page on the left-hand side and click Barcodes

  2. Select the Event to import Barcodes for

  3. Click Download Template so that your Barcodes are in the correct format

  4. Add info to the CSV template - fill out the following columns for each Ticket:

    1. Code

    2. Performance ID - you can find this at the end of the URL of a Performance page on your Event:

    3. Performance Date - please put the date in UK format and then the time in 24 hour format, e.g. 20/09/2027 19:00

    4. And then the following if you have Reserved Seating:

      1. Seat

      2. Row

      3. Group

      4. Area

      5. Section

      6. Block

  5. Upload the CSV file of Barcodes, check details and click Confirm & Import

NOTE - to hold Ticket emails until your imported Barcodes are in place, switch on Wait for external barcode before emailing tickets in the Event's Print Rules.

Learn more - Guide: Print Rules - Activating Delivery Methods on an Event

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