Learn our Lingo

Every ticketing company has different terms and tools - take a look at the Line-Up Lingo so you can speak our language.

One step at a time!

We appreciate that this industry moves fast - but we advise taking as much time as you need getting to know Line-Up. Our Welcome Guide breaks down the basic steps you need to get started.

There are a few things that will really help your Line-Up experience, especially when you start your day:

1. Tabs are your friend - have different Line-Up tabs open on your browser so you can check things like capacities/availability quickly. We recommend having the following tabs open:

2. Can't see what you think you should be seeing? This may well be because of Channel access.

3. Search Bar - you can use this at any time, on any page, to find Transactions, Events, Customers and Reports.

You can use this to search Help Articles and Guides, read our Release Notes and check our current operational status without needing to leave the Line-Up page.

For Admin, Owner and Finance Roles, you can also contact Support directly from the Hub, which will come straight into our inbox.

You can access this directly from the Dashboard, by clicking the speech icon in the bottom left corner.

Release Notes are also published in the Knowledge Centre, so you can read them alongside the Guides for each feature.

Learn more - Line-Updates

You can go straight to our Knowledge Centre by clicking the question mark in the top right corner of the page.

We are constantly developing the product.

Learn more - The Craft Ideas Portal

Every month we send out a Line-Up Community newsletter with company news, product updates and tips on how to make the most of the Line-Up system.

We also partner with third-party agents who sell through the Line-Up API.

Learn more - Overview & FAQs: Integrations with Line-Up API