On the Order page, once a transaction has completed. Follow these steps:
1. Click View Responses either in the Timeline or Order Details
2. On the pop-up you'll see the customer's form responses from this transaction. Click Edit Form Responses to make updates
NOTE - if a Form has been added to the booking flow for this event, it will show in the pop-up regardless of whether the customer has seen/answered this question. E.g. if a Form has been added to the Event, but not the Website Channel, it will appear in this pop-up but without a customer response.
3. You'll then be taken to the Update Form Responses page, where you can change any answers and click Update Response
4. That update will then be reflected in the Timeline, where it will show the date and time of the update and the name of the Box Office user who made the change
