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How do Customer Forms appear in the booking flow?

Updated over 3 months ago

1. Box Office

a) Forms appear after the Products page, or if you have no Products in your booking flow, then they will appear after tickets have been added to the Basket and you have clicked Continue

b) Choose to Skip Forms if necessary. NOTE - customers will not be able to do this on the Customer-Facing Booking Flow if the Question's Validation is Always Required. See step 9 below

c) Once you answer the questions, click Submit & Continue

2. Customer-Facing

a) Forms appear after the Products page, or if you have no Products in your booking flow, then they will appear after tickets have been added to the Basket and the customer has clicked Continue

b) If the Form's Validation is Always Required, the customer won't be able to continue unless they have selected an option

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