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What do the different Statuses mean in an Email History?

Updated over 3 weeks ago

The Email History will show any of the following in the Status column:

  • In Progress - preparing to send.

  • Scheduled - is ready to send according the schedule in the Email Sequence.

  • Delivered - the email has been accepted at the receiving server.

  • Deferred - when an email cannot immediately be delivered, but it hasn’t been completely rejected. SendGrid will continue to try for 72 hours to deliver a deferred message. After 72 hours, the deferral turns into a block.

  • Opened - this shows the last time the customer opened the email.

  • Dropped - when the email has not been sent for delivery. This may be because the email contains spam content or if the recipient has unsubscribed previously.

  • Bounced - failed to deliver or blocked by the receiving server, as the email address is not authenticated. Contact us here if this happens and we can investigate.

  • Cancelled - a scheduled email has been cancelled due to a Refund or Exchange.

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