Skip to main content

How Do I View Customer Email History?

Updated over 5 months ago

a) Scroll down to Email History section at the bottom of the page. You'll see the following columns:

Email Template Name

Subject - title of the email

Entry Created At - when the email was triggered, i.e. just after the Order was created

Scheduled / Sent - the send time of the email. If it was scheduled to send at a particular time, then it would be a different date and time to Created At

Status - this will be one of Opened, Delivered, In Progress, Scheduled or Failed. Hover over the i icon to see the most recent details sent or open details

Opens - how many times the user has opened the email

Clicks - how many times a link in the email has been clicked

b) For each email send, click the 3 buttons icon on the right to see the following options:

Resend Email - this will create a new email send that will appear in the list

View Order - this will take you to the Order page where you can view and manage the order

View Email Template - this will take you to the Email Template that was sent, where you can make any edits that you'd like

c) Click See more Emails below the list to see all emails sent to this customer. Learn more about Email Audits

Did this answer your question?