We have introduced the ability to manually merge two unrelated orders that belong to the same customer profile.

When displaying Order Details, a new Merge option is available from the Manage Order menu:​

Once selected, the new Merge Orders screen is shown, with the primary order summary shown on the right:

NOTE - Only orders on the same customer profile can be merged.

Use the drop down on the right side to find the transaction/order that you wish to merge, you can also search by the transaction reference:​

Once you select the transaction, click merge:

You will see a confirmation which you must accept in order to complete the merge:

NOTE - Once two orders are merged, they cannot be separated.

The new merged order can be displayed. All follow up actions on the order can be taken, such as exchange, refund, barcode download, and resend email:

As a companion to the Transactions List feature that is available from both Performances and Box Office, we have introduced a new Guest List which provides much deeper information about customers attending that performance.

Once selected, a detailed list of all transactions for the performance will be displayed, this includes: Booking Name, Ticket Data, Guest Responses (i.e. forms data on a per guest basis), Transaction Responses (i.e. forms data on a per transaction basis), and Contact & References:

A Filter can be applied to limit the data that is displayed:

And an option is also available to select which columns of data you want to see:

Lastly, an option to download the data, as seen on the screen, to CSV is available.

We have extend Venue Plan Basket Validation to support Sell Together enforcement, as well as adding Customer Tags as a condition.

Selecting 'Basket Validation' from the Venue Plan menu will display the Basket Validation rules pop-up

On clicking 'Apply', the option to enforce a sell together block is now available:

Additionally, Customer Tag has been added as a condition:

NOTE - The Online Booking Flow will always enforce a sell together block. This update will ensure enforcement across other channels, such as Box Office.

We have made a number of updates to the Order and Transaction Details display:

Order Details - Generate Barcode

The option to generate the barcodes for a complete Order is now available. This works in the same way as the Transaction Generate Barcode, and will apply to the full Order content:

We have further enhanced the Notes display, create, edit, and delete options. In both the Order and Transaction Details display, we will show a count that indicates the number of notes that are available. If there are no notes, the count will not show:

On opening the Notes tab, we have added a further option to Add New Note, this works alongside the New Note button at the top of the display:

With the implementation of the new Order Details display, we created a new Correspondence tab, consolidating all of the email communication relating to that Order.

We have extended this to the Transaction Details screen. The Correspondence tab will show only the emails that have been sent relating to that specific transaction:​

We have made access to the Customer Profile from the Order and Transaction easier. When clicking the customer name, a reduced profile will be displayed in the drawer. Clicking outside the drawer will return you to your last view.

This new Customer Profile view includes:

The menu option is available if you need to edit the Profile. Clicking this will take you to the full Customer Profile in edit mode.

We have made some minor changes to the Order Details and Transaction Details views in the Dashboard.

A new Notes tab is available in both the Order Details view, and the Transaction Details drawer:

When any transaction notes are present, a red dot will display indicating their presence. If there are no transactions notes, the red dot indicator will not display.

Clicking the Notes tab will display the relevant transaction notes. From the Transaction Drawer, this will be the note that ONLY apply to that transaciton.

When Clicked from the Order Details view, all notes across all transactions in that order will be displayed.

We have extended correspondence visibility. To date, this has been available on the Order Details view. This has now been added to the Transaction Details. When clicked, you will find the email audit for the selected transaction only.

We have updated the 'Print' icon to a 'Lightening Bolt', which is also now available in both the Transaction Drawer and Order Details. The functionality is the same.

The Resend Email option is now available from both Order Details, and Transaction Details. We have also updated the resend modal to simplify the process when sending only an email.

Clicking the Resend Email button will open the 'Resend Email' Modal.

You can select the email template you wish to use. Once Selected, the 'Send' button will be available.

If you wish to include tickets with the email, the check box under 'Delivery Method' should be clicked. You may then select the ticket template that you wish to use. This will default to the template in use in the transaction.

Once selected, click 'Send'.

The 'Download' button is now available on both Order Details and Transaction Details. This has been updated to enable ticket and barcode selection for download.

Clicking 'Download' will open the Download PDF modal.

The template for download will details to the transaction selection. You can change this by clicking and selecting a different option.

By default, ALL ticket and/or product barcodes will be selected for download.

​NOTE: We will be changing this to default to NO items selected soon.

Clicking into the Select Tickets/Select Products box will display all ticket/products available for download.

From here, you can decide which tickets/products you wish to download. Once you have completed your selection, click 'Download' to download your selected items.