Merge Two Customer Profiles
On the Customer Profile, click the 3 dots to the right and then Merge Customer
Select the Primary Customer from the dropdown - this Customer's key details will be prioritised
Select the Secondary Customer from the dropdown - this Customer's key details will be removed
Check the Primary Customer Preview, as shown below:
Any related data - such as Transactions and Opt In responses - will be moved onto the Primary Customer
All data highlighted in green below can be edited after the merge
The Secondary Customer's Name, Email and Sign Up Date will be removed
Click Merge and then Confirm Merge on the pop-up
NOTE - once the Customers have been merged, they cannot be separated.
You can then see the merged details on the Primary Customer Profile, which you can edit at any time
NOTE - merging Customers does not merge their Orders. The Transactions move onto the Primary Customer Profile but stay in their original Orders.
Learn more - Overview & FAQs: Customers, Guide: Order Details