On the Customer Profile, click the 3 dots to the right and then Merge Customer
Select Primary Customer from the dropdown - this customer's key details will be prioritised
Select Secondary Customer from the dropdown - this customer's key details will be removed
Check the Primary Customer Preview - as is shown below:
Any related data - such as Orders and Opt In responses - will be moved onto the Primary Customer
All data highlighted in green below can be edited after the merge
The Secondary Customer's Name, Email and Sign Up Date will be removed
Click Merge and Confirm Merge on the pop-up
NOTE, once the customers have been merged, they cannot be separated
You can then see the merged details on the Primary Customer Profile, which you can edit at any time
Guide: Merge Customers
Follow the steps below to merge two Customer Profiles
Updated this week