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What are Merge Tags?

Updated over 3 months ago

Transaction-specific data/code that you can insert into your HTML Email and Ticket Templates.


This could be data such as Event Name, Customer Name, Ticket price, etc.
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There are different kinds of Tags depending on the data that you want to include:


​1. Global Tags

These are singular values that are unrelated to a specific item in a transaction, but related to the transaction as a whole, e.g:

  • Organisation name

  • Customer name

  • Total value of transaction

2. Loop Tags

These are values that tend to be related to a specific item in a transaction, e.g.:

  • Event Name

  • ​Event Venue

  • Ticket price for event

Loop tags need to be placed into a Loop in your HTML for it to work properly.
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3. Conditionals

These are Tags that are conditional depending on what has been ordered, e.g.:

  • Discount value - if a discount has been applied

  • External price adjusters (external only - not internal)

These can be achieved by using 'if' statements on your HTML.

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