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This might be because Customer Details or Delivery Methods have not been added to the Order.

If a Customer has been added but not Delivery Method, then you can send the customer their tickets by clicking Email Order on the Order page.

Learn more - <a href="https://intercom-help.eu/line-up-eu/en/articles/265363-guide-resending-tickets" rel="nofollow noopener noreferrer" target="_blank">Resending Tickets</a>

Why hasn't my Customer received their Tickets?

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Why hasn't my Customer received their Tickets?

Learn more - Resending Tickets