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By editing the <b>Delivery Method </b>for the new Refund order. You might also want to create a new <b>Email Template</b> with Refund information.

<a href="https://intercom-help.eu/line-up-eu/en/articles/251459-guide-refunds" rel="nofollow noopener noreferrer" target="_blank">Guide: Refunds</a>

<a href="https://intercom-help.eu/line-up-eu/en/articles/265337-guide-create-new-delivery-method" rel="nofollow noopener noreferrer" target="_blank">Delivery Methods</a>

<a href="https://intercom-help.eu/line-up-eu/en/articles/265665-guide-create-a-new-email-template" rel="nofollow noopener noreferrer" target="_blank">Email Templates</a>

How can I control what the customer receives when refunding their Order?

Create a custom design with text, images, and links

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Find answers and get help from Intercom Support and Community Experts

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How can I control what the customer receives when refunding their Order?

Learn more:

Guide: Refunds

Delivery Methods

Email Templates