Refunds - you will be able to refund tickets on the Line-Up system, however please note Secure My Booking will not refund fees taken. As such, if you choose to do a Refund - including refunding the SMB fee - then you will be covering that cost. For more information about how refunds work with SMB, please speak with them directly.
Exchanges - you will be able to make exchanges with orders that have SMB. You just need to go through the normal exchange process and add a new SMB fee to the basket - the basket total will then update appropriately, calculating the difference between the new and returned SMB fees.
When agreeing terms with Secure My Booking we would advise discussing refunds/exchanges with them to ensure you fully understand the process.
Can I do Refunds/Exchanges on Orders with SMB on Line-Up?
Updated over 3 months ago